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Team Leader - telemarketing contact center

Redberry Contact Center Sd...
13 Oct 23:23

Job Description

JOB DESCRIPTION :
** to assist Campaign Manager & to supervise a team of Telemarketers
** to deliver quality sales & services
** to support & enable team member to achieve daily KPIs - call target, sales target etc
** to motivate, coach & inspire team member to achieve the sales target
** to handle & resolve enquiries escalated from team members as necessary
** to monitor team members' attendance
** to review goal for each team member on daily, weekly & monthly basis
** to ensure daily tracking report are updated & accurate
** to assign lead to team member in an effective & fair manner
** to ensure team members are familiar with the product knowledge
** to ensure team members strictly adhere to call center discipline & guidelines.

REQUIREMENTS :

** Must be able to lead of minimum 15 staffs
** Must be able to supervise, train, coach & motivate team
** Able to multitask, work independently with minimal supervision
** Good interpersonal & communication skills in English & Bahasa
** At least 1 year of working experience in the related field is required for this position
** Preferably Senior Executives specializing in Sales/Telesales or equivalent
** Malaysian citizens.

~EAGER & MONEY DRIVEN PERSON IS ENCOURAGED TO APPLY~

Interested candidates please WhatsApp Hany @ 0123389284 or email ur resume to ****@***.*** title : Team Leader

Job Info & Requirement

Contract Type
Contract
Job Type
Executive
Job Categories
Bank/Finance/Insurance
Nationality Preferred
Malaysians Only
Gender Preferred
All Genders
Language Required
English, Bahasa Malaysia
Own Transport
None
Experience Level
1-3 years
Minimum Education Required
Must posses at least a Diploma or Degree in any field
* Candidate with SPM must at least have 2 years relevant experience in Contact Center
* Having PCE (LIFE/GENERAL) or TBE is added advantage

Salary & Other Benefits

Maximum Salary
RM 2 300 - 3 300 per month
Other Benefit (Optional)
BENEFIT:
* Attractive Basic Salary
* Incentives & Commision
* EPF/SOCSO/EIS
* Medical benefits
* Annual Leave

Company Info

Company Name
Redberry Contact Center Sdn Bhd
Company Description
Call Center
Size
100-500 employees
Company No.
523747-t
Company Website
www.redberry.com.my

Contact Redberry Contact Center Sd...

7020

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